FAQ

What types of products do you offer for creating a garden space?

We carefully curate a wide range of products to blend beauty with functionality. Our collections include everything from elegant Arbours & Arches, comfortable Benches and Bistro Sets, to practical Children’s Outdoor Furniture and Tools, beautiful Garden Decoration, Ceramic planters, and essential Garden Care products. We aim to be your one-stop shop for transforming any outdoor area.

Are your products suitable for families with children?

Absolutely! We offer a dedicated selection of Children’s Outdoor Furniture and Children’s Tools, designed to be safe, durable, and fun, helping you inspire the next generation of gardeners.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, MasterCard, and JCB. We also offer payment through PayPal for a secure and convenient checkout experience.

Where do you deliver to?

We are delighted to deliver our garden inspiration across the globe! However, we are currently unable to deliver to Asia and a few other remote areas.

What are your shipping options and timelines?

We offer two reliable shipping methods to suit your needs:

Standard Shipping (£12.95): Ideal when you need your items sooner. Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.

Free Shipping: Available on all orders over £50. Processed in 1-2 business days and delivered via EMS within 15-25 days after dispatch.

Please note all orders are processed from our warehouse in Winchester, and delivery times begin once your order has been dispatched.

How long will it take for my order to be processed?

All orders are carefully handled and processed within 1-2 business days (excluding weekends and holidays) before being dispatched from our warehouse.

What is your returns policy?

Your satisfaction is our utmost priority. If any item doesn’t meet your expectations, we offer a hassle-free return policy within 15 days of you receiving the item. We want every experience with us to be as refreshing as time spent in a well-tended garden.

How do I initiate a return?

Please reach out to our customer care team at [email protected] with your order details. We will guide you through the simple process and ensure it is resolved quickly.

How can I get in touch with you?

Our friendly team is here to help you with any questions. Please email us at [email protected]. We are honoured to be a part of your gardening journey.