Term and Conditions

At Decor In Garden Store, we specialise in high-quality garden furniture and décor to help you create beautiful outdoor spaces. We value transparency and want to ensure you have a clear understanding of your rights and responsibilities when shopping with us.

1.1. Access and Use

Our website is provided for your personal, non-commercial use. You agree to use our site only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use and enjoyment of the site.

1.2. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Decor In Garden Store or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

2.1. Product Description

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations in colour, texture, or dimensions may occur due to manufacturing processes or your screen settings. If you receive a product that significantly differs from its description, please contact us immediately.

2.2. Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer a refund or alternative solution.

2.3. Special Categories

Please note that certain products have specific handling requirements:

• Compost and Soil Improvers: For hygiene reasons, these items cannot be returned unless faulty
• Footwear: For hygiene reasons, these items cannot be returned unless faulty
• Faux Decor: Items that have been displayed or used cannot be returned due to their susceptibility to dust and wear

3.1. Placing an Order

When you place an order through our website, you are making an offer to purchase goods subject to these Terms and Conditions. We will send you an order confirmation email once we have received your order. A contract between us is formed only when we dispatch your goods.

3.2. Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

3.3. Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order placement. Your card will be charged when we dispatch your order.

3.4. Order Processing

Orders are carefully hand-picked and packed at our warehouse. Please allow 1-2 business days for order processing before dispatch.

4.1. Delivery Areas

We ship worldwide, excluding some parts of Asia and remote locations. If you are located in an area we cannot ship to, we will notify you and cancel your order.

4.2. Delivery Options

We offer two shipping methods:

• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically within 15-25 business days after dispatch.

These timeframes are estimates only. Delivery may be affected by factors beyond our control, including customs procedures.

4.3. Delivery Issues

If you experience issues with your delivery, please contact us at [email protected]. We will work with our shipping partners to resolve any problems.

5.1. Returns Policy

We offer a 15-day return or exchange policy from the date you receive your item(s). To be eligible for return or exchange, items must be:

• In their original, unused, and unassembled condition
• In the original packaging with all tags and labels attached
• Accompanied by the original order confirmation or proof of purchase

5.2. Return Process

To initiate a return or exchange:

1. Contact us within 15 days of receiving your order at [email protected]
2. Wait for our instructions and Returns Authorisation Number
3. Carefully repack the item and ship it to the address we provide using a tracked service

Original shipping costs are non-refundable, and you are responsible for return shipping costs unless the item is faulty or incorrect.

5.3. Refunds

Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds will be issued to your original payment method:

• Credit/Debit Card Payments: 5-10 business days to appear on your statement
• PayPal Payments: 3-5 business days to reflect in your account

5.4. Faulty or Incorrect Items

If your item arrives damaged, defective, or if we sent you the wrong product, contact us immediately. We will cover return shipping costs and send a replacement or issue a full refund.

6.1. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer.

6.2. Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our site.

6.3. Prohibited Uses

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using our products.

7.1. Our Liability

Decor In Garden Store shall not be liable for any indirect, special, or consequential damages arising out of your use of our website or products.

7.2. Maximum Liability

Our maximum liability to you for any claim relating to your use of our website or products is limited to the purchase price of the product in question.

7.3. Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labour, or materials.

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and protect your information. By using our site, you consent to such processing.

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the modified terms.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.